Real-Time Help

Ava's Real-Time Help is available for use with some Unit4 products.

What is Real-Time Help?

Unit4 Advanced Virtual Agent (Ava) offers Real-Time Help to assist with questions about Unit4 products. Ava responds instantly using content from the official Unit4 Online Help, providing fast, contextual guidance.

How do I use Real-Time Help?

You can ask Ava a wide range of questions, including functionality, concepts, and processes. For example:

Example question	Applicable product
What is payroll confirmation?	Unit4 ERP
What are value reference rates?	Unit4 ERP
What are dimensions?	Unit4 FP&A
How do I create a dashboard?	Unit4 FP&A

To use Real-Time Help:

Open your chat with Ava in Microsoft Teams.
Type your question.
Ava analyses your query and returns the most relevant information.

Warning: To get answers for a specific product, you must be logged in to that product with Ava.

Documentation sources in Ava

Ava's responses are based on the latest content from the official Unit4 documentation, which is regularly updated. This ensures that you receive accurate and up-to-date information when using Real-Time Help.

The documentation sources Ava currently uses include:

Unit4 ERPx Online Help.
Unit4 ERP CR Online Help.
Unit4 FP&A Online Help.
Unit4 Ava Help Center.

Note: More Unit4 product documentation will be added as Ava's capabilities expand. This list will be updated accordingly to reflect new sources.

Warning: To get answers for a specific product, you must be logged in to that product with Ava.

Documentation sources in Ava

The documentation sources Ava currently uses include:

Unit4 ERPx Online Help.
Unit4 ERP CR Online Help.
Unit4 FP&A Online Help.

Note: More Unit4 product documentation will be added as Ava's capabilities expand. This list will be updated accordingly to reflect new sources.

Important information

Message limit

Limit of messages per month per tenant: approximately 15 000 questions. It can vary depending on message length.
Ava informs you when you reach the limit. When this happens, you cannot submit more questions to Real-Time Help.
To request an increase to this limit, open a ticket with Unit4 Support.

Note: This limit applies only to Real-Time Help and does not affect other Ava functionalities.

Sources

Ava's responses include links to the source documentation where applicable.

Accuracy

Ava's responses are based on the latest documentation, but are AI-generated and are clearly labelled as such.

AI-generated content may not always be accurate. For that reason, you must:

Verify critical information before taking action.
Review Ava's responses carefully.
Consult official documentation or support channels when needed.

Further information

You can find out more about Ava on Unit4 University4U and Docebo.