Real-Time Help
Ava's Real-Time Help is available for use with Unit4 ERPx and Unit4 ERP CR.
What is Real-Time Help?
Unit4 Advanced Virtual Agent (Ava) offers Real-Time Help to assist with questions about Unit4 ERPx and Unit4 ERP CR. Ava responds instantly using content from the official Unit4 Online Help, providing fast, contextual guidance.
How do I use Real-Time Help?
You can ask Ava a wide range of questions about Unit4 ERP, including functionality, concepts, and processes. For example:
- What is payroll confirmation?
- What are value reference rates?
- How do I create a customer transaction?
To use Real-Time Help, type your question into Ava's chat interface in Microsoft Teams. Ava analyzes your query and instantly returns the most relevant information from the Unit4 Online Help.
- Message limit: Real-Time Help has a token limit for messages per month per tenant. If your tenant exceeds 42 000 000 tokens in a month (approximately 15 000-16 000 questions), Ava will return a message informing you, and you cannot submit more questions to Real-Time Help. You can open a ticket with Unit4 Support to request an increase to this limit. Note that this limit applies only to Real-Time Help and does not affect other Ava functionalities.
- Sources: Ava's responses include links to the source documentation where applicable.
- Accuracy: Although Ava's responses are based on the latest documentation, the responses are AI-generated and are clearly labeled as such. AI-generated content may not always be accurate. Always verify critical information before taking action. Review Ava's responses carefully and consult official documentation or support channels when needed.
You can find out more about Ava on Unit4 University4U and Docebo.
