How Ava protects your security and privacy
Secure sign in to your work or organization account
When you use Unit4 Advanced Virtual Agent (Ava), you must sign in to your Unit4 work or organization account to give Ava access to it so it can help you with your requests. This is done using your Unit4 identifier and two-factor authentication to provide a highly secure sign in process.
Delete your personal data from Ava
Under the General Data Protection Regulation (GDPR) you have full control over how your personal data is stored and used. You can exercise your right to be forgotten and ask Ava to delete any personal data that is stored for you. This means Ava will delete:
- All previous conversations with Ava on Microsoft Teams.
- Any preferences you have chosen to save.
- The mapping of your Microsoft Teams account to your organization account.
To delete your personal data from Ava simply use the forget me command in a chat message. Ava then asks for confirmation and lets you know when the process is completed. Note that the following personal data is outside the scope of this process:
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Any data submitted and stored in Unit4. See the Unit4 Privacy Policy on the Unit4 corporate website for more details.
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Any personal data that might be stored by your collaboration app provider when you have been using Ava. See your collaboration app provider's privacy policy for more details.
Withdraw your personal consent
Under the General Data Protection Regulation (GDPR) you have the right to withdraw your consent at any time for the following permissions when using Ava:
- Permission to use your user profile
- Permission to use your user identifier
- Permission to use your collaboration app user identifier
- Permission to use chat messages
- Permission to remember you (offline access)
To withdraw your consent, simply use the withdraw consent command in a chat message. You are then presented with the permissions you consented to when you first signed in to Ava, and here you can withdraw each or all of these as required.
Export your personal data from Ava
Under the General Data Protection Regulation (GDPR), you have the right to see what personal data is stored for you. You can get a copy of the personal data that Ava stores about you by sending an email to privacy@unit4.com.
You will then receive a response in writing within four weeks of the date on which we receive your request.
Unit4 privacy policy
For details on Unit4's privacy policies for Ava, see the Unit4 Ava Privacy Statement.
