Getting started with Ava

What do I need to use Ava?

To use Unit4 Advanced Virtual Agent (Ava) and get help with your tasks:

• You must be a Unit4 user.
• Your organisation must set up Ava to work with Unit4 products.
• You must add Ava on Microsoft Teams.

Note: For more details, go to Learn about Ava.

If you do not use any Unit4 products, you can find out more in the official Unit4 website.

Unit4 privacy policy

For details on Unit4's privacy policies for Ava, see Unit4 Ava Privacy Statement.

How do I install Ava on Microsoft Teams?

If your administrator already installed Ava in Microsoft Teams:

1. In Microsoft Teams, click on the Apps section.
2. Locate the Unit4 Ava app.
3. Click the Add button. The app dialog opens.
4. Click the Add button in the app dialog.
5. Click the Open button in the app dialog to open Ava.
6. Ava will guide you through the setup process.

If your administrator has not installed Ava in Microsoft Teams:

1. Follow this link to Ava in the Microsoft Teams Store.
2. Click the Add button in the app dialog.
3. Click the Open button in the app dialog to open Ava.
4. Ava will guide you through the setup process.

Note: Ava will ask you to sign in with your Unit4 account because it needs that access to help you.

Available functionalities and products

Ava's available functionalities depend on:

• Your organisation's setup.
• The Unit4 products you are using.

Unit4 products that Ava can currently work with include:

Tip: To find out which functionalities are available to you, ask Ava What can I do? or a similar question.

Further information

You can find out more about Ava on Unit4 University4U and Docebo.