Employee Assistance

Ava's Employee Assistance is available for use with Unit4 ERPx.

Note: Employee Assistance is currently available for early adopters only.

What is Employee Assistance?

Employee Assistance is an automated solution dedicated to supporting you in all HR-related tasks, such as absences or balances, using chat messages. You can submit requests from any device or application, without having to search for or log in to the HR system.

What are the current capabilities of Employee Assistance?

Ava can currently help you with:

• Requesting an absence
• Checking your balance

How can I use Ava to request an absence and check my balance?

To request an absence

1. Start a chat with Ava

• Open Ava in Microsoft Teams.
• Type a natural language request, such as:

2. Provide required details

Mandatory

• Start and end dates of the absence.
• Absence type (vacation, sick leave).

Optional

• Position ID or additional notes.

3. Confirm your request

• Ava will summarise your request and ask for confirmation.
• Review the details and confirm.

Note: If Ava cannot process your request due to missing details, you will be guided to correct the input.

4. Monitor status

• Use Ava or the Absences (XPS100) window to check approval status.

To check your balance

1. Start a chat with Ava

• Open Ava in Microsoft Teams.
• Type a simple question, such as:

2. View your balance

Ava will display:

• Remaining days for each balance type (sick leave, annual leave).
• Additional balances linked to your position (if applicable).

Note: Balances are configured in ERPx under the Value references (TLG021) and Employee balances (TPR055) windows.

Further information

You can find out more about Ava on Unit4 University4U and Docebo.